Hotel A&H El Parque - Frequently Asked Questions

Frequently Asked Questions

What time is check in and check out?

Check-in: 2.00 p.m. and check-out: 12.00 p.m.

Can I leave the room late?

You can stay until 2:00 p.m. (with an extra charge).

Can I choose the type of bed in my room? (Large bed – two beds)

By availability.

Do the rooms have a balcony or terrace? Can I reserve one?

Some rooms have balcony, by availability.

Are there non-smoking rooms?

Yes, by availability.

How many storeys does the building have? Is there a lift?

There are 4 floors. Yes there is a lift (elevator).

Is there air conditioning in the rooms? Does it work all year round?

Yes.

Is your hotel adapted for the handicapped?

Only the access, not the rooms

Can you keep my luggage when I leave the room?

Yes.

Is there a safe place to park my car? How much does it cost?

Yes, the hotel has a car park, it costs 9,90 €+VAT (2009).

Does the hotel have an Internet or e-mail terminal for guests?

There is a computer at reception for guests use. There is Wi-Fi on common areas.

Do you have high-speed internet in the room for my portable computer?Is it wireless?

Yes, ADSL connection with wire.

Do you have a quiet, romantic room? How can I reserve it?

The rooms are quiet, due of the hotel location.

What languages are spoken in Reception?

English, Spanish.

Where may I rent a car?

There are offices to hire 10 minutes from the hotel.

How far are you from the Puerta del Sol?

20 minutes by metro (underground).

How far are you from the Prado Museum?

20 minutes by metro (underground).

How much does a taxi from the airport cost? How long does it take?

It costs 20 € more or less and it takes between 15- 20 minutes.

In what kind of a neighbourhood are you?

Arturo Soria quarter.

I am travelling to attend a trade fair at IFEMA: will it be easy to reach from your hotel?

You can take the bus nº 122 just 5 minutes on foot from the hotel nº 122 which will take you to the door of IFEMA.